Store Policies

24-Hour Notice Policy:
On-Site appointments must be cancelled at least 24-hours in advance. Customers that cancel appointments less than 24-hours in advance will be charged a $99.00 cancellation fee.

Diagnostics Fee:
Any machine, be it warranty or non-warranty, that work is performed on is subject to a $99.00 Diagnostics Fee. This occurs when the repair is declined or when no problems are found. If the diagnosis is completed and the repair is approved by the customer, then the diagnostics fee can be waived in place of labor charges.

Non-Warranty Repairs:
Any machine needing repair that is not in warranty, and no proof of purchase can be furnished stating otherwise, will be billed out at an hourly rate plus the cost of parts.
Any machine in warranty needing repair for software related problems will be billed out at an hourly rate. The definition of a software repair is any repair not involving hardware.

Warranty/AppleCare Repairs:
TBI Computer is an Apple Authorized Service Provider. Any machine that is brought in for repair will be checked for warranty. If the machine is reported as not in warranty, then the repair will be billed at an hourly rate plus the cost of parts unless the customer can furnish a proof of purchase stating otherwise. AppleCare Warranty may not cover all repairs.

Third-Party Warranty:
A third-party warranty is any coverage on non-Apple branded hardware. In this case the part is covered, but the labor will be billed out at an hourly rate. This includes the time for facilitating the warranty and any installation required. In the case of third-party warranty extensions, e.g. Service Net or American Express, no repair will start without TBI Computer first receiving approval for the repair.

TBI Software Policy:
When TBI Computer installs Windows, Parallels, Microsoft Office, or any third-party products on your computer, you are responsible for keeping discs and serial numbers. Please keep all copies of software in a safe location in the event that any of the above programs need to be reinstalled at a later date. TBI Computer is not responsible for any lost discs, serial numbers, or activation codes. If the software is required for reinstallation, and cannot be provided by the customer, the customer must purchase another copy of the software.

Disclaimer:
TBI Computer is NOT responsible for lost data. Invoices unpaid for more than 30 days will be subject to an additional $35 fee. Any machine that has been left for more than 60 days will become the property of TBI Computer. TBI Computer is not responsible for lost cords or other accessories. Please keep all accessories at home as they are not needed to repair the computer.

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